Terms & Conditions

Welcome to ilovebackyard.com (“Website”), operated by GARDEN LOVERS LTD (Company Number: 13260414). These Terms & Conditions govern your use of our website and the purchase of products offered through our online store.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Company Information

Business Name: GARDEN LOVERS LTD
Company Number: 13260414

Website: https://ilovebackyard.com

Registered Address:
Unit 7, Latheron Lane
Ullapool IV26 2XB
United Kingdom

Email: support@ilovebackyard.com

Telephone: +44 7457 423547

2. Eligibility

By placing an order on our website, you confirm that:

• You are at least 18 years of age, or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding contract.
• The information you provide during checkout is accurate and complete.

3. Products and Availability

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate.

However:

• Product images are for illustrative purposes only and may vary slightly from the actual product.
• Product specifications may occasionally change without prior notice due to manufacturer updates.
• All products are subject to availability.
• We reserve the right to discontinue or withdraw products at any time.

4. Orders and Payments

Order Acceptance

After placing an order, you will receive an acknowledgement email confirming that we have received your order request.

Your order is accepted only once payment has been successfully authorised and your order has been approved for processing.

We reserve the right to refuse or cancel any order where fraud, pricing errors, stock shortages, or other exceptional circumstances are identified.

Payment Methods

Payments are processed securely through Stripe.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other payment methods supported by Stripe

We do not store your complete payment card details.

Pricing

• All prices are displayed in Pounds Sterling (£).
• VAT is included where applicable.
• Delivery charges are displayed during checkout before payment is completed.

5. Shipping and Delivery

Shipping information is provided in our Shipping Policy.

Unless otherwise stated:

• Orders are processed within 1–2 business days.
• Estimated delivery is 3–5 business days after dispatch.
• Delivery is currently available within the United Kingdom only.

Delivery estimates are not guaranteed and may occasionally be affected by courier delays, severe weather, public holidays, or circumstances beyond our reasonable control.

6. Cancellations, Returns and Refunds

Customers have statutory rights under UK consumer law.

Our returns process is explained in our Refund & Returns Policy.

In summary:

• Orders may be cancelled before dispatch.
• Eligible items may be returned within 30 days of delivery.
• Returned items must meet our return eligibility requirements.
• Approved refunds are issued to the original payment method.

Where goods arrive damaged, faulty, or incorrect, please contact us as soon as reasonably possible so we can resolve the issue promptly.

7. Product Warranty

Where a manufacturer’s warranty is supplied with a product, it remains the responsibility of the manufacturer.

Any warranty information provided on our website does not affect your statutory rights under UK consumer protection legislation.

8. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, website design, and other materials, is owned by or licensed to GARDEN LOVERS LTD.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

To the fullest extent permitted by law, our liability for any claim relating to a product or order shall not exceed the purchase price paid for that product.

We are not responsible for indirect or consequential losses that could not reasonably have been foreseen.

10. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, process, and protect your personal information.

11. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and reserve the right to suspend or modify any part of the website for maintenance, updates, security, or operational reasons.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection law provides otherwise.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page with the updated Effective Date.

Your continued use of our website after any changes have been published constitutes acceptance of the revised Terms.