Privacy Policy

At ilovebackyard.com (“we”, “us”, “our”), operated by GARDEN LOVERS LTD (Company Number: 13260414), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Who We Are

Business Name: GARDEN LOVERS LTD
Company Number: 13260414

Registered Address:
Unit 7, Latheron Lane, Ullapool IV26 2XB, United Kingdom

Website: ilovebackyard.com

Email: support@ilovebackyard.com

Telephone: +44 7457 423547

2. Information We Collect

When you use our website, we may collect the following categories of personal information:

Identity Information

• Full name
• Username (if you create an account)

Contact Information

• Billing address
• Delivery address
• Email address
• Telephone number

Order Information

• Products purchased
• Order history
• Delivery preferences
• Customer service communications

Payment Information

Payments are processed securely by Stripe. We do not store or have access to your full payment card details.

Technical Information

We automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referral source

Marketing Preferences

Your preferences for receiving promotional emails and marketing communications.

3. How We Collect Your Information

We collect information when you:

• Place an order
• Create a customer account
• Subscribe to our newsletter
• Contact our customer support
• Browse our website
• Accept cookies on our website

We also receive limited information from trusted third-party service providers such as payment processors, shipping providers, analytics providers, and fraud prevention services.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments securely
• Communicate with you about your order
• Respond to enquiries and customer support requests
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Comply with legal and regulatory obligations
• Send marketing communications where you have given your consent or where permitted by law

5. Legal Basis for Processing

We process your personal data only where we have a lawful basis, including:

• Performance of a contract (to fulfil your order)
• Compliance with legal obligations
• Our legitimate business interests
• Your consent (for marketing communications and certain cookies)

6. Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, including:

• Stripe (payment processing)
• Shipping and courier providers
• Website hosting and cloud service providers
• WooCommerce service providers and essential plugins
• Fraud prevention and security providers
• Analytics providers (such as Google Analytics, where applicable)
• Marketing platforms (where you have provided consent)

We never sell, rent, or trade your personal information to third parties.

7. International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your personal information.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your order
• Provide customer support
• Meet accounting and tax obligations
• Resolve disputes
• Comply with legal requirements

When personal information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data where applicable
• Request restriction of processing
• Request transfer of your personal data
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

10. Cookies

Our website uses cookies and similar technologies to:

• Keep your shopping basket active
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Support website functionality and security

Where required by law, we request your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy.

11. Data Security

We use appropriate technical and organisational security measures to protect your personal information, including:

• SSL encryption
• Secure payment processing through Stripe
• Restricted access to customer information
• Website security monitoring
• Regular software and security updates

Although we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be published on this page with a revised Effective Date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

GARDEN LOVERS LTD
Company Number: 13260414

Unit 7, Latheron Lane
Ullapool IV26 2XB
United Kingdom

Email: support@ilovebackyard.com

Telephone: +44 7457 423547