Payment Policy

At ilovebackyard.com, operated by GARDEN LOVERS LTD (Company Number: 13260414), we are committed to providing a secure, transparent, and reliable payment experience for all customers.

Secure Payment Processing

All transactions completed on ilovebackyard.com are protected using Secure Socket Layer (SSL) encryption technology. This ensures that your personal and payment information is encrypted and securely transmitted throughout the checkout process.

For additional security, we do not store or have direct access to your complete payment card information. Payments are securely processed by our trusted payment service provider, Stripe, which complies with the highest industry security standards, including PCI DSS requirements.

Accepted Payment Methods

We securely accept payments through Stripe, allowing customers to pay using major payment methods, including:

• Visa
• Mastercard
• American Express
• Maestro (where supported)
• Apple Pay
• Google Pay
• Link by Stripe (where available)

The payment methods displayed during checkout may vary depending on your location and device.

Payment Authorisation

Your payment is authorised and charged immediately when you successfully place your order. Orders will only be processed after payment has been successfully confirmed.

If your payment is declined or cannot be authorised, your order will not be completed. In such cases, we recommend contacting your card issuer or payment provider before attempting your purchase again.

Payment Confirmation

Once your payment has been successfully processed, you will receive an Order Confirmation Email containing your order number, purchased items, billing details, and confirmation that your order has been received.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder before contacting our support team.

Refunds

Where a refund is approved in accordance with our Refund & Returns Policy, the refund will be issued to the original payment method used during checkout.

Depending on your bank or card issuer, it may take 5–10 business days for the refunded amount to appear in your account after the refund has been processed.

Payment Security

We continuously monitor our website to maintain a secure shopping environment. If we identify unusual or potentially fraudulent activity, we reserve the right to verify payment details or cancel an order where necessary to protect both our customers and our business.

Contact Information

If you have any questions regarding payments or billing, please contact us:

GARDEN LOVERS LTD
Company Number: 13260414
Unit 7, Latheron Lane, Ullapool IV26 2XB, United Kingdom

Email: support@ilovebackyard.com
Phone: +44 7457 423547